More Information

Shipping & Returns

Shipping Policy

All orders are shipped either through the United States Post Service (USPS) or United Parcel Service Ground (UPS Ground). We must have a physical address to ship UPS. We cannot ship UPS to a PO Box. We have the option of shipping via UPS or the USPS if your order qualifies for free shipping. In this case we will need a physical address to ship to instead of a PO Box.

All orders placed before 3PM EST that same day will be shipped unless an item you have ordered is out of stock. If we are currently out of stock of any item you have ordered. You will be contacted via phone or we will send an email and give you the following options:

  • Wait for the missing item to be restocked and receive your complete order (We will give you a timeframe for receipt of the missing item).
  • Receive credit for the missing item and have the balance of your order shipped that day.
  • A complete refund of your order.

Shipping Costs

Orders are shipped usually within 48 hours after payment is received. Most packages are shipped by UPS Ground rate to the United States (7 to 10 days for delivery after package is shipped). Orders up to $25 is $8.50 shipping; over $50 is $15 shipping; over $75 shipping is free. This shipping cost also includes Insurance.

International Orders

All items sold and distributed by 1 SoL Alliance are legal for sale and distribution. However, it is the customer’s responsibility to understand local, region and national laws pertaining to the item purchased. It is the customer’s responsibility to understand and answer for all charges and fees required by the Customs and Duty regarding the items ordered and the shipment internationally. The customer is also responsible for the package is lost or destroyed, any legal action resulting from the purchase of items that are considered illegal in their country and/or region.

Please note that 1 SoL Alliance cannot ship aerosol sprays outside fo the United States or to any U.S. territory.

Refused Shipments

If you decide to refuse any shipment from 1 SoL Alliance, you are responsible for the original shipping charges to you, duties, taxes and/or any charges that incurred, on the original shipment and return of the shipment to 1 SoL Alliance. This amount will be deducted from your merchandise refund.

Return Policy

We will accept the return of unopened shipped merchandise in the original packaging if notification is within 7 days of receipt. We will issue Credit to your account or refund you. The cost of return shipping shall be the responsibility of the customer.

Restocking Fees

Unless the fault or error is ours, there is a 10% restocking charge on each order. Shipping fees will not be refunded unless fault or error is ours and authorization was given. Therefore, please open your parcels immediately and inspect for damage or shortages. If your order has been processed and you request the order to be canceled before it ships there is a 12% restocking fee.